We would like to personally apologise for a problem that we had today stopping you sending and receiving emails.
Our servers are managed 24/7 by one of the leading UK based hosting companies. In the five years that we have used them, I can honestly say that a situation like this has never happened. There is no such thing as 100% up time. Glitches do happen from time to time. However, the length of the problem today was not acceptable. The problem occurred during a routine security update to the mail servers. This happened at 10.52am. It was not resolved until 3.17pm. I have had full reassurances that this is a one off and would like to reassure you of the quality and support of our service.
Please accept my sincere apologies for the problems today, and we are all very sorry for the inconvenience this may have caused.
