Frequently Asked Questions
Why are your website prices so low?
We are a small, work from home business with small overheads. This allows us to be very competitive in the market. When you purchase a website from Daisy Bank Design – you are paying for the creation of your website. You are not paying for the office rent, staff, telephone & internet line costs that you would be with a larger web design company.
How do I order a website and what is the process?
Send us an email or complete our form. We will contact you to discuss your requirements and understand what you would like to achieve. We will confirm our price to you with an official quotation. If you wish to proceed, then all we ask for is a 50% deposit to get the ball rolling. That’s all you pay until your website is finished and live!
Who buys the domain name & sorts out the hosting?
We do. Don’t be hasty and go out and rush to buy your domain name. It is much better and easier if you discuss and purchase these with us. We have our own servers and by us managing your hosting – it ensures that we can keep your website up to date efficiently. We can also offer professional advice when it comes to selecting the right domain name for your business.
How should I choose my domain name?
We always recommend a simple and sensible choice of domain (website address). Generally we believe it best to name it on your business. We are not believers in trying to cram in keywords into your domain name just in the hope for some Google traffic. Our only other advice is to keep as short as possible. If you have a particularly long business name, it may be worth trying to simplify it. If you don’t know what domain name to go for, contact us to discuss and don’t forget – its much easier if we register it for you.
Who owns and has the rights to my domain?
You do. Although its easier for us to register it for you. We still register it in your name to ensure that you own it. If you ever wanted to transfer the domain away from us, for whatever reason, you would be able to do this.
What happens if my preferred domain name is not available?
Don’t worry if this happens, and don’t be surprised. There is always an alternative solution. We can normally make small alterations to your name to find a solution. For UK businesses, we always recommend a .co.uk domain. However, another alternative solution may be to use a .com or .uk domain instead of the standard .co.uk. However, please note that additional charges may apply because other domains tend to more expensive than .co.uk domains. If you would like to check your domain is available first, before you order, then please contact us.
Who writes all of the content and wording on my website?
The content / wording for your website has to predominantly come from you. You are the expert behind your business and the services you offer, not us. However, we can definitely help you if you don’t have the time but we will need pointing in the right direction. As a minimum we will need a few bullet points for each page to allow us to draft out the content. Please note there may be additional charges for this if we have to carry out a large amount of copy writing.
How long will you take to design my website?
Once we have all of your content information, we can usually design you a website in around 4 to 8 working days. We can advise you accurately after our first telephone conversation. In the past, we have had some customers require a website setup in 2 days and we have delivered. So please tell us if you are in this situation.
Can I make any changes after you have completed my website?
Yes of course. We strive for total customer satisfaction. However, we like you to advise us of all changes within the first 7 days of your website release. We do understand however that this is not possible, and sometimes little things can be missed. You can be assured that we are flexible and our number one priority is to ensure that you are happy, and proud of your new website.
Can I call you and speak to someone?
Yes of course. Our phone number is 01538 430023. If you don’t get through, please leave a message and we will call you back as soon as possible.
Do you guarantee first page in Google with your SEO service?
No. You just can’t and anyone that tells you they can is bending the truth. What we can guarantee is that your positions in the search rankings will be massively improved. Don’t get us wrong, we have achieved first page Google rankings for many clients for many years but the results can vary, so we cannot guarantee it. All we can say is after the initial setup, your website will go from “not ranked whatsoever” to “Listed in Google somewhere” This is what happens after the first couple of weeks. Depending on how competitive the keywords, this varies from landing straight onto the first or second page to sometimes a disappointing page 20. However, all is not lost. After that, its a building process over months to gradually sneak up the listings. Should you have any further questions, please contact us to discuss.
What are the monthly hosting charges for?
Websites need to be stored somewhere on a server. They take up physical memory space which costs money. These charges are called hosting charges. Our hosting packages are of professional standard used for businesses. Its fast, reliable and competitively priced. You can save money if you opt to pay in full every year, rather than monthly.